top of page
Terms and Conditions

Last updated: 1 Feb 2026

 

Summary

​

  • Deposit locks in your date + time 

  • Exclusive hire — you get the whole boat for your cruise 

  • Changes are easy (guest numbers, pickup points, food options)

  • Safety first — crew instructions must be followed at all times

  • Good Vibes Only — unsafe or abusive behaviour = charter may end (no refund)

  • Children are welcome, but parents/guardians are responsible at all times 

  • Damage or excessive cleaning may be charged to the organiser

 

 

In Full

​

1) Your booking

Your booking is confirmed once we’ve received:

  • your booking request/confirmation, and

  • the required deposit (or full payment if applicable).

Your charter is an exclusive private hire, meaning your group has the whole vessel for your session.

​

2) Payments

  • Confirmation of a deposit is required to lock in your date and time.

  • Your final balance must be paid by the due date shown on your invoice/confirmation.

  • If final payment isn’t received on time, we may cancel the booking and the deposit may be forfeited.

Payment fees: Payment processing/surcharge fees may apply depending on the payment method used.

​

3) Changes are easy (guest numbers, pickup points, plans)

Because you have exclusive use of the vessel, we’re happy to work with changes like:

  • guest numbers

  • pickup/drop-off location

  • food options

  • timing and run sheet changes

We’ll always do our best to accommodate changes, as long as they’re practical and safe.

​

4) Final details deadline

To make sure your cruise runs smoothly, we may ask for final details by a deadline (usually 48–72 hours before departure), including:

  • final guest numbers

  • pickup point / timing

  • dietary requirements

  • any special requests

​ 

5) Rescheduling (changing date/time)

Need to move your cruise? No stress — you can reschedule online up to 30 days before your cruise date, subject to availability.

Within 30 days of your cruise, rescheduling requests can still be made, however approval is at our discretion and depends on vessel and crew availability and operational requirements.

​

Rescheduling fees may apply, and alternative dates/times may not always be available.

​

6) Cancellations & refunds

Because your charter date and time are reserved exclusively for your group:

  • Deposits are refundable up to 30 days prior to your cruise date.

  • Within 30 days of your cruise, deposits are non-refundable.

  • Any approved refunds will be processed back to the original payment method used.

​

7) Weather & Brisbane River conditions

We cruise in most weather — but safety comes first.

If conditions are unsafe or unsuitable (heavy storms, flooding, strong current, official warnings etc.), we may:

  • delay departure,

  • adjust the route,

  • change pickup/drop-off, or

  • reschedule the cruise.

If we must cancel for safety reasons, we’ll offer the best available option (such as rescheduling or credit).

​

8) Safety and crew instructions

The Captain and crew have full authority at all times. This includes decisions about:

  • safe operation of the vessel

  • passenger movement onboard

  • weather and route changes

  • behaviour and service of alcohol

All guests must follow crew instructions promptly.

​

9) Good Vibes Only (behaviour policy)

Aquarius Charters is a Good Vibes Only environment.

We do not allow:

  • aggressive, abusive, or unsafe behaviour

  • harassment of crew or guests

  • tampering with safety equipment

  • illegal substances onboard

We may refuse boarding or end a cruise early if behaviour becomes unsafe — in these cases, no refund applies.

​

10) Children onboard (parent/guardian responsibility)

Children are welcome onboard where approved as part of the booking.

Parents/guardians are fully responsible for their children at all times, including:

  • supervision and behaviour

  • keeping children within safe areas

  • ensuring children follow crew instructions

  • preventing running/climbing or unsafe movement

For safety reasons, children must not be left unattended and must remain under active supervision for the duration of the cruise.

​

11) Passenger capacity

For everyone’s safety, we cannot exceed the vessel’s maximum capacity.
Capacity includes guests and crew.

If your group arrives with more guests than permitted, we may need to refuse boarding to extra guests and no refund will apply for those unable to board.

​

12) Alcohol & responsible service

Aquarius Charters is a licenced venue. Please be aware that we are mindful of the liquor handling responsibilities, and we are unable to supply liquor to disorderly, unduly intoxicated and underage persons. Patrons showing signs of undue intoxication or disorderly behaviour will be refused service and may result in the end of the cruise at our discretion.

​​

13) Food, catering & dietary requirements

If you purchase food/catering through us:

  • final numbers and dietary requirements must be confirmed by the deadline provided

  • late changes may not be possible

  • BYO catering is not permitted.

​

14) Damage & additional cleaning

If guests cause damage, loss, or excessive mess, additional charges may apply, including:

  • repairs or replacement

  • extra cleaning

  • specialist cleaning requirements

The booking organiser is responsible for costs caused by their group.

​

15) Personal items

Guests bring personal property onboard at their own risk.
We’re not responsible for lost or damaged items (including phones, handbags, jewellery, or clothing).

​

16) Photos & video onboard

We may take photos/video onboard for memories and marketing (website/social media).

We will never intentionally post content that we believe could be embarrassing, hurtful, or inappropriate. Where practical, we may ask before using identifiable guest photos.

If you prefer not to appear in photos/video, please tell the crew at the start of the cruise and we’ll do our best to accommodate.

bottom of page